This English version is provided for your convenience. The legally binding version is the German Allgemeine Geschäftsbedingungen.
Last updated: 31 August 2026
These Terms of Service govern your use of Lisora, a spiritual guidance service offered through lisora.app and the Lisora mobile applications for iOS and Android.
The provider is:
Digital App Group GmbH
Ferdinand-Koch-Str. 31
26133 Oldenburg, Germany
Email: digitalappgroupde@gmail.com
Telephone: +49 441 3793132
In these Terms, we, us, and Lisora mean Digital App Group GmbH. You means the person using Lisora. A consumer is a natural person who uses Lisora mainly outside their trade, business, or profession.
The contract language is German. The German version of these Terms is legally binding. This English version is a convenience translation only.
Lisora provides spiritual and entertainment content through artificial intelligence. All advisor personas, including their names, portraits, biographies, voices, styles, and messages, are generated or operated by AI. They are not real people.
There are no human advisors at Lisora. No human advisor reads or answers your advisor conversations, and Lisora does not provide a route to a human advisor. The support assistant is also AI. You may request human review of an automated support decision as described in section 14, but this does not create access to a human advisor or a human spiritual guidance service.
Lisora may offer AI text chat, voice messages, live real time AI voice calls, photo messages, tarot readings, daily and yearly horoscopes, moon phase information, and written PDF reports, including compatibility, love, career, and life purpose reports. Available features can vary by device, country, platform, and time.
Lisora is for entertainment, reflection, and personal interest. AI generated content, tarot readings, horoscopes, reports, voice transcripts, photo descriptions, and predictions are not facts, professional opinions, promises, or guarantees. They may be inaccurate, incomplete, unsuitable, or inappropriate for your situation.
Do not use Lisora instead of professional psychological, medical, therapeutic, legal, financial, tax, insurance, or other professional advice. Do not make health, safety, legal, financial, relationship, employment, or other important decisions solely on the basis of Lisora content.
Lisora is not an emergency service. If you are in immediate danger, think you may harm yourself or someone else, or need urgent help, call your local emergency number immediately. In the EU, call 112. Do not wait for a Lisora reply.
You must be at least 18 years old to use Lisora. Lisora is not directed at minors. By creating or using an account, you confirm that you are at least 18.
You can register using an email address and one time email code, Apple sign in, or Google sign in. In the mobile app, you may start as a guest and connect an account later. On the website, an account is created using the email address you enter and is confirmed through a link sent to that address.
You must provide information that is accurate and keep it up to date. You must keep your sign in details secure and must not allow another person to use your account. You are responsible for activity through your account unless you have told us promptly about unauthorised use.
We may refuse account creation or suspend an account where this is necessary for security, fraud prevention, legal compliance, or enforcement of these Terms. We will act proportionately and, where appropriate, tell you the reason.
Our Privacy Policy explains how we process personal data, including chat messages, voice data, photos, birth data, purchases, AI processing, international data transfers, emergency detection, and your rights.
Some features use optional gender, date of birth, time of birth, and place of birth to personalise content. You choose whether to provide optional profile data, although some personalised features and reports cannot be produced without information relevant to them.
A compatibility report may involve another person's name and date of birth, and optionally their time and place of birth. You must provide another person's personal data only if you are entitled to do so. You must not upload another person's photo, birth data, or other personal data unlawfully or in a way that infringes their rights. If you provide another person's data, you must tell them that they can ask Digital App Group GmbH for information or deletion by contacting digitalappgroupde@gmail.com.
The display of Lisora and credit packages is not a binding offer unless it expressly states otherwise. A contract for use of the service is formed when we make the account or requested feature available to you after registration or guest activation. A contract for a purchase is formed when the relevant app store or we confirm the purchase, depending on the purchase route.
The user contract runs for an indefinite period and has no minimum term. You can end it at any time by deleting your account through the settings or asking support to delete it. The effects of deletion, including expiry of remaining credits, are described in sections 7 and 16.
Lisora uses credits as a virtual unit for paid features. Credits have no monetary value. They are not cash, electronic money, a deposit, a financial instrument, or property outside the Lisora service. Credits cannot be sold, transferred, gifted, exchanged between people or accounts, or exchanged for cash.
Credits are added after a successful one time purchase or where we grant a displayed bonus. The available packages, number of credits, currency, and price are shown before purchase. They may differ by platform and country. The price, currency, and credit number shown to you before you confirm the purchase are the figures that apply. All displayed prices include applicable VAT or sales tax.
There is no subscription, no free trial, and no automatic renewal. Each credit purchase is a separate one time purchase.
Credits expire without compensation when you delete your account. Credits may also be removed, your balance may become negative, or your account may be suspended if a purchase is refunded, charged back, reversed, or found to be fraudulent after credits were granted or used. This does not limit mandatory consumer rights.
Text chat and live voice calls are billed by time. Each advisor has a credit price per minute displayed before the conversation starts. Charges are calculated by the second from that displayed per minute rate. A live voice call costs the same rate as a chat with that advisor.
Billing begins only when the advisor begins answering. You are not charged while you are typing or waiting for an answer. Billing pauses automatically shortly after an advisor reply if you do not continue, and after a longer period of inactivity. In a voice call, billing pauses after silence and the call ends after a longer period of silence. Paused time is not charged.
A single conversation session is limited to 45 minutes and ends automatically at that point. You may start a new session if credits and service availability permit.
An advisor may end a conversation with a final message displayed in covered form. You may reveal that message by spending the credit amount displayed before reveal, or you may ignore it. No charge is made if you do not choose to reveal the message.
Lisora may offer written PDF reports. The fixed credit price for a report is shown before you order it. Credits are charged only after the report has been successfully produced. A report is AI generated entertainment content, not expert advice or a factual assessment.
If a report cannot be produced successfully, we will not charge the credits for that report. If technical circumstances mean a report is not delivered despite successful production, contact support so that we can investigate and provide an appropriate remedy.
We may offer, at our discretion, a one time welcome bonus for new accounts, a bonus for returning after a long break, a percentage bonus on larger packages during promotions, or a one time bonus on a first purchase. The amount, eligibility conditions, availability, and duration of a bonus are shown at the time of the offer.
Bonuses are voluntary and there is no entitlement to receive a bonus in the future. We may change, end, or withdraw a promotion for future participation, provided this does not affect bonuses already validly granted to you unless there is a legitimate reason, such as fraud or a material error.
You must not create or use multiple accounts to claim a welcome, return, first purchase, or other bonus repeatedly. We may remove improperly obtained credits, set a negative balance, suspend access, or terminate the contract for serious or repeated abuse.
Purchases made through Apple or Google are processed through the relevant app store. Requests for a refund of an app store purchase must be made through Apple or Google using that store's process. Website purchases are handled by us through the payment methods offered on the website. This allocation does not limit mandatory statutory claims or consumer rights.
If a report failed or a billed session delivered almost nothing for the time charged, contact support at support@lisora.app. Where appropriate, support may credit back credits. A credit adjustment is normally a service remedy and is not a cash payment. Statutory refund and withdrawal rights remain unaffected.
If a payment is refunded, charged back, reversed, or not honoured after credits have been granted, we may withdraw the related credits. If you already used them, your credit balance may become negative and we may suspend paid features until the balance is corrected. We will not use this right where the reversal results from a valid statutory claim or an error for which we are responsible.
The following notice applies to consumers who have a statutory right of withdrawal under German law. It does not reduce any mandatory rights under the law of your habitual residence.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise the right of withdrawal, you must inform us, Digital App Group GmbH, Ferdinand-Koch-Str. 31, 26133 Oldenburg, Germany, email: digitalappgroupde@gmail.com, telephone: +49 441 3793132, by a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory.
You may also use any electronic withdrawal function that we make available on the website. You do not have to use that function to withdraw.
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments that we have received from you, including any delivery costs where applicable. As Lisora supplies digital services and content, no delivery costs normally arise. We will make the reimbursement without undue delay and no later than fourteen days after the day on which we receive notice of your withdrawal. We will use the same means of payment that you used for the original transaction, unless you expressly agree otherwise. You will not be charged fees for the reimbursement.
Early expiry for digital content and services
Lisora may supply digital content or begin a digital service immediately, for example by adding credits for immediate use or producing a report. If you ask us to begin supply before the fourteen day withdrawal period ends, we will ask for your express consent and confirmation that you understand the consequences.
For digital content that is not supplied on a tangible medium, the right of withdrawal expires when performance begins only if you have expressly consented to the beginning of performance before the withdrawal period ends, confirmed that you know you lose the right of withdrawal once performance begins, and we have provided the required contract confirmation containing that confirmation.
For services, the right of withdrawal expires when the service has been fully performed, provided performance began with your express prior consent and, where the law requires it, your confirmation that you know you lose the right of withdrawal on full performance. Where the statutory conditions for early expiry are not met, your statutory withdrawal rights remain in place. These rules reflect the German statutory provisions on withdrawal, digital content, and digital services.
If you want to withdraw from the contract, please complete and return this form. Use of this form is optional.
To: Digital App Group GmbH, Ferdinand-Koch-Str. 31, 26133 Oldenburg, Germany, email: digitalappgroupde@gmail.com
I or we hereby give notice that I or we withdraw from my or our contract for the purchase of the following goods or the provision of the following service:
Ordered on or received on:
Name of consumer or consumers:
Address of consumer or consumers:
Signature of consumer or consumers, only if this form is notified on paper:
Date:
You must use Lisora lawfully, respectfully, and only for its intended personal use. You must not:
If you believe an advisor message is inappropriate, you may report it through the feature provided in Lisora or contact support@lisora.app. We will review the report as appropriate, but we do not promise that every message will be removed or that a particular outcome will occur.
You can obtain support through the help function in the app or by emailing support@lisora.app. There is no telephone support for product questions.
The support assistant is AI. It can read your support message and relevant account data, write a response, credit back credits, and close your account when you ask for deletion. You can ask for a human review, state your view, and challenge an automated decision by replying to the support response or emailing support@lisora.app with the words human review requested.
Requests involving a money refund, legal threats, press enquiries, authorities, or an emergency are always referred for human review. Human review of support is not a human advisor service and does not include human spiritual guidance.
We aim for high availability, but do not guarantee uninterrupted or error free service. Maintenance, security work, updates, internet failures, app store issues, and outages or changes at third party providers can interrupt or limit Lisora.
Live voice calls are a beta feature. They may change, be limited, or be withdrawn. We will take your legitimate interests into account, especially if a change materially affects a paid feature already purchased.
You need a current compatible smartphone or browser, a stable internet connection, and microphone permission for voice features. Your mobile network or internet provider may charge you for data use. You are responsible for those charges.
We may change, update, add, or remove digital features where there is a valid reason, including security, legal compliance, technical improvement, provider changes, or improvement of the user experience. We will not reduce core paid functionality without a valid reason. Where a change materially impairs your access to or use of a paid digital product, you will have the statutory rights available to you, including any right to terminate where the legal conditions are met.
You may terminate the contract at any time without notice by deleting your account or asking support to delete it. Account deletion removes your profile, conversations, transcripts, memory notes, uploaded files, ratings, reports, and credentials. Any unused credits expire without compensation, subject to mandatory law and the withdrawal rules in section 12.
We may terminate the contract for good cause, including serious or repeated breach of these Terms, abuse of the service or credit system, suspected payment fraud, threats or harassment, or repeated bonus claiming through multiple accounts. Before termination, we will normally give you an opportunity to address the problem where reasonable and legally required. We may act immediately where delay would create a material security, fraud, legal, or safety risk.
Termination does not affect claims, legal retention duties, or provisions that should continue by their nature, including provisions on privacy, liability, payment reversals, and dispute resolution.
Nothing in these Terms excludes or limits liability for intent or gross negligence, injury to life, body, or health, liability under the German Product Liability Act, liability under a guarantee that we have expressly given, or any other liability that cannot legally be excluded or limited.
For slight negligence, we are liable only for breach of essential contractual obligations. Essential contractual obligations are obligations whose performance makes proper performance of the contract possible in the first place and on whose fulfilment you may normally rely. In that case, our liability is limited to foreseeable damage typical for the contract.
We do not guarantee that AI generated content is accurate, complete, current, suitable for a particular purpose, or appropriate for your circumstances. Subject to the mandatory liability rules above, we are not liable for decisions you take on the basis of readings, horoscopes, predictions, reports, or other AI content, nor for inaccuracies in readings or predictions, inappropriate AI replies, errors in photo descriptions or voice transcripts, or interruptions caused by third party providers.
This section does not limit mandatory consumer rights, including statutory rights relating to defects in digital products or services.
We may change these Terms for the future where there is a valid reason, for example a change in law, a court decision, a regulatory requirement, a material change in technology or service operation, a security need, or a change needed to correct an imbalance that was not foreseeable when the contract was formed.
We will give at least 30 days' notice before a proposed change takes effect, in a durable form where required. The notice will explain the change, its effective date, your right to object, and the consequences of not objecting where the law permits that mechanism. A change will not alter the main contractual balance, retroactively reduce rights already accrued, or increase a price already agreed without your express agreement or another lawful basis.
If you object to a proposed change, we will tell you what options are available, including your right to terminate the contract where applicable. Mandatory statutory rights remain unaffected.
The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available as a complaint route.
Digital App Group GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident outside Germany, mandatory consumer protection law of your country of residence remains unaffected.
The statutory places of jurisdiction apply to consumers. If you are a merchant, a legal person under public law, or a special fund under public law, the exclusive place of jurisdiction is Oldenburg, Germany, to the extent legally permitted.
If an individual provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain effective. The invalid or unenforceable provision will be replaced by the statutory rule. This does not affect mandatory consumer protection.
German Civil Code, Buergerliches Gesetzbuch, including sections 312g, 355, and 356
Introductory Act to the German Civil Code, model withdrawal information and form
European Commission, discontinuation of the Online Dispute Resolution platform
Questions about these terms? Write to digitalappgroupde@gmail.com or call +49 441 3793132.