Terms and Conditions

1. Scope and contracting party

1.1 Scope

These terms and conditions apply to the use of the mobile application “Lisora” (the “app”) and all associated services, including AI powered and human conversation services, the credit system, in app purchases and per minute billing.

1.2 Contracting party

The operator of the app and your contracting party is:

Digital App Group GmbH
Ferdinand-Koch-Str. 31
26133 Oldenburg
Germany
Email: digitalappgroupde@gmail.com
Phone: +49 441 3793132

1.3 Acceptance

By registering and using the app you accept these terms. They apply in addition to the terms of the respective app store operators (Apple Inc. and Google LLC). In the event of a conflict, the store operators' terms prevail with respect to the purchase process and payment handling.

2. Description of the services

2.1 Core services

Lisora is a mobile application for iOS and Android offering spiritual entertainment through AI powered chat. The services include:

• AI powered conversations with virtual advisor characters (astrology, tarot, clairvoyance, life questions, spiritual guidance and more)
• The possibility for a real human advisor to take over a conversation (human takeover)
• Tarot readings with all 78 cards of the tarot deck (22 major arcana, 56 minor arcana)
• Daily and yearly horoscopes, moon phase information and astrological transit calendars
• Image recognition and analysis inside the chat, for example for photo uploads
• A personal user profile with astrological data (star sign, birth details)
• Profile picture upload and management
• Persistent chat history with contextual memory
• A favourites list for preferred characters
• A rating system
• Push notifications about chat messages and availability
• Video introductions for individual characters
• A referral programme for inviting new users, with bonus credits
• Data export and account deletion under the GDPR

2.2 AI powered conversations

AI technology from the following providers is used to generate the content:

• Google Gemini (Google LLC)
• Anthropic Claude (Anthropic, PBC)

The AI replies are based on the astrological data stored in the user's profile, the conversation context, a context memory from earlier conversations and current astrological data.

2.3 Human advisors (human takeover)

In certain cases a conversation can be continued by real human advisors. The switch from AI to human advice is controlled server side. Billing still runs through the credit system in accordance with section 5. Human advisors act as independent advisors, Digital App Group GmbH only provides the technical platform.

2.4 Disclaimer for conversation content

3. Conclusion of contract and registration

3.1 Registration

Using the app requires registration, which is possible in the following ways:

• Email and password: classic registration with email confirmation
• Email with a one time code: passwordless sign in with a six digit code
• Sign in with Apple: OAuth based registration via Apple ID
• Sign in with Google: OAuth based registration via a Google account

By registering, the user makes a binding offer to conclude a usage contract. The contract is concluded once the user account has been created successfully.

3.2 Onboarding data

During onboarding the following personal data is collected and used for the astrological features:

• Name: to address you personally in the chat
• Gender: to tailor the content
• Date of birth: to calculate the star sign and astrological constellations
• Time of birth (optional): to calculate the ascendant and further astrological data
• Place of birth with coordinates: to calculate location dependent planetary positions

After completing onboarding, the user receives a one time welcome bonus of 50 credits, provided no welcome bonus has yet been granted for the email address used. There is no legal entitlement to the welcome bonus, and the operator may change or discontinue it at any time.

3.3 User obligations

The user undertakes:

• to provide truthful information during registration and onboarding
• to keep the login credentials confidential and not pass them on to third parties
• to report unauthorised use of the account to the operator immediately
• to be at least 18 years old (see section 11)
• not to use the app for unlawful, harassing or threatening purposes
• not to upload content that violates applicable law

4. Rights of use and obligations

4.1 Rights granted

The user receives a non exclusive, non transferable, revocable right to use the app for private, non commercial purposes, for the duration of the contractual relationship.

4.2 Intellectual property

All content in the app (texts, graphics, images, software, advisor characters, AI configurations, tarot card designs, animations, horoscope texts, character profiles and descriptions) is protected by copyright and is the property of Digital App Group GmbH or the respective rights holders. AI generated content may only be used privately. Reproduction, publication or commercial use requires prior written consent from the operator.

4.3 Prohibited conduct

The user undertakes not to misuse the app. In particular, it is prohibited:

• to use the app for illegal purposes
• to infringe the rights of third parties, in particular personality and copyright
• to distribute malware, viruses or other harmful code
• to place excessive load on the technical infrastructure of the app
• to decompile, modify or reverse engineer the app
• to use automated systems such as bots or scrapers
• to systematically extract or redistribute chat content
• to manipulate the AI characters through targeted prompt injection so that they act against their system instructions
• to use false or misleading identities
• to create multiple accounts in order to claim the welcome bonus, referral bonus or other benefits more than once
• to manipulate the credit system or the billing mechanisms

5. Credit system and payment terms

5.1 Virtual currency

Lisora uses a credit system as an in app virtual currency. Credits are required for the chat features and are billed per minute. Credits have no real monetary value. They cannot be exchanged for cash or other means of payment, transferred to third parties or moved between user accounts. Unused credits expire when the user account is deleted.

5.2 Credit packages and prices

Credits can be purchased through in app purchases in the following packages (as of August 2026, prices including VAT):

In addition, a one time welcome offer may be available, for example 400 credits for EUR 4.99. Special offers and promotional packages may be offered for a limited time and are subject to the conditions applicable at the time of purchase. Prices may differ in other currency regions.

5.3 Payment processing

Payments are processed through the payment systems of Apple (App Store) and Google (Google Play Store), and the respective payment terms of the store operators apply. All prices stated are final prices including statutory VAT. Credit balances and purchase handling on the operator's side are managed through a specialised payment service provider. Credit packages are one time purchases and do not renew automatically.

5.4 Per minute billing

Use of the chat is billed per minute:

• Individual per minute prices: the credit price per minute is set individually for each character and shown transparently before a session starts.
• Start of billing: billing starts when the chat session starts and requires a sufficient credit balance.
• Deduction per minute: every 60 seconds the per minute price is deducted from the balance. Only fully started minutes are billed.
• Pausing and resuming: the user can pause billing within a running session. No credits are deducted while paused.
• Automatic end: if the credit balance is insufficient, the session ends automatically. A new session is possible after purchasing further credits.
• Remaining time: when a session ends, the time elapsed since the last deduction is billed proportionally, with a maximum of one additional minute.
• Minutes left: during the session the app shows the estimated number of minutes remaining based on the current balance.
• Session limits: individual sessions are capped at a maximum duration and a maximum credit spend. Once the limit is reached the session ends automatically and the user can start a new one.

5.5 Bonus credits and welcome bonus

Certain credit packages include bonus credits as shown in the table in section 5.2. Bonus credits are treated exactly like regular credits and cannot be redeemed separately. On completing onboarding the user receives a one time welcome bonus, currently 50 credits. Granting it is at the operator's discretion and can be changed or discontinued at any time, there is no entitlement.

5.6 Returning user bonus

Users who have not used the app for a longer period may receive a one time returning user bonus under certain conditions, credited automatically when they use the app again. Granting it, its amount and its conditions are at the operator's discretion and can be changed or discontinued at any time, there is no entitlement.

5.7 Referral programme

The app offers a referral programme through which existing users can invite new users. If a new user is referred through a personalised referral link and completes registration successfully, both sides receive a referral bonus, currently 100 credits each. Granting it, its amount and its conditions are at the operator's discretion, there is no entitlement. Misuse of the referral programme, for example by creating multiple accounts, is prohibited and can lead to account suspension and withdrawal of the bonus credits.

5.8 Price changes

We reserve the right to adjust the prices of credit packages, the credit consumption per minute and the bonus tiers for future purchases and sessions. Credits already purchased keep their value and are not affected. Material price changes are announced in the app in advance.

5.9 Refunds

Refund requests for in app purchases must generally be directed to the respective store operator (Apple or Google), since payment is processed through their systems. If a refund is approved by the store operator, the credits assigned to that purchase are deducted automatically from the user's balance.

6. Right of withdrawal

Consumers within the meaning of section 13 of the German Civil Code have a statutory right of withdrawal:

Withdrawal instructions

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us

Digital App Group GmbH
Ferdinand-Koch-Str. 31
26133 Oldenburg
Germany
Email: digitalappgroupde@gmail.com
Phone: +49 441 3793132

by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of such reimbursement.

Model withdrawal form

(If you wish to withdraw from the contract, please fill in this form and return it.)

To: Digital App Group GmbH, Ferdinand-Koch-Str. 31, 26133 Oldenburg, Germany, email: digitalappgroupde@gmail.com

I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

Note on app store purchases: for in app purchases through the Apple App Store or Google Play Store, the return and refund policies of the respective store operator apply in addition. Refund requests should normally be directed to the store operator directly.

7. Push notifications

The app uses push notifications to inform the user about the following events:

• new chat messages
• contextual follow up messages, sent some time after a session
• notifications when a favourite character comes online

The user can disable push notifications at any time in the system settings of their device. Disabling them can limit the experience, because the user is no longer informed about incoming messages. Push tokens are stored on our servers and deleted on sign out or account deletion. Invalid tokens are removed automatically.

8. Availability and technical requirements

8.1 Availability

We aim for the highest possible availability of the app. Availability of 100 percent cannot be guaranteed technically. Maintenance, system updates, server outages, outages at external service providers or other technical faults can lead to temporary restrictions. If the AI systems are disrupted, an automatic error message may be shown in the chat.

8.2 Technical requirements

• a compatible smartphone or tablet running iOS or Android
• the current or previous operating system version (recommended)
• a stable internet connection
• sufficient storage space on the device

The app is available in German, English, Spanish, French and Dutch. The language can be changed in the app settings.

8.3 Connection interruptions

If the connection is interrupted during a running session, billing can be paused. The app queues messages offline, and undelivered messages are synchronised automatically once the connection is restored.

9. Liability and warranty

9.1 Limitation of liability

We are liable without limitation:

• for intent and gross negligence
• for injury to life, body or health
• under the provisions of the German Product Liability Act
• to the extent of any guarantee given

In the case of slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for this type of contract. Otherwise liability for slight negligence is excluded.

9.2 Liability for AI generated content

AI generated content is created automatically using external AI services and does not reflect the opinion, recommendations or beliefs of Digital App Group GmbH. We accept no warranty for the accuracy, completeness, timeliness or suitability of AI generated content for a particular purpose. In particular, we accept no liability for:

• decisions made on the basis of the content received
• the accuracy of spiritual predictions, astrological readings, tarot readings, horoscopes or moon phase interpretations
• direct or indirect damage arising from use of the app or of the AI generated content
• incorrect, inappropriate, misleading or potentially hurtful AI replies
• results of image analysis, for example incorrect descriptions of uploaded photos
• technical outages of the AI systems or other external service providers
• content that the AI memory system has stored or reproduced incorrectly

9.3 Liability for human advisors

Where a conversation is continued by human advisors, they act as independent advisors. Digital App Group GmbH only provides the technical platform. We accept no liability for the content and quality of their advice, responsibility lies with the respective advisor.

9.4 Liability for third party services

The app uses various external services, a complete list is available in our privacy policy. We accept no liability for outages, malfunctions or data loss caused by these third parties, unless we are at fault in selecting them.

10. Data protection

Detailed information about data processing, in particular processing by AI systems, storage of chat histories and memory content, third party services and international data transfers, is available in our privacy policy.

11. Protection of minors

By registering, the user confirms that they are at least 18 years old. If we suspect use by minors, we reserve the right to suspend or delete the account immediately and, where applicable, to have purchases already made refunded through the respective store operator. Parents and guardians are asked to take suitable measures to prevent use by minors, for example parental control features on the device and restrictions on in app purchases in the store settings.

12. Term and termination

12.1 Contract term

The usage contract is concluded for an indefinite period. There are no minimum terms or automatic renewals, because the credit system is based on one time purchases.

12.2 Ordinary termination by the user

The user may terminate the contract at any time without notice, by deleting their user account in the app settings. All personal data, chat histories, memory content, transaction histories, ratings, push tokens and any remaining credit balance are deleted irrevocably. Purchases already made are not refunded. We recommend exporting your data before deleting the account (see section 13).

12.3 Extraordinary termination

The right to extraordinary termination for good cause remains unaffected for both parties. Good cause for termination by the operator exists in particular in the case of:

• serious or repeated breach of these terms
• misuse of the app, the AI systems or the credit system
• suspicion of fraudulent activity, payment fraud or manipulation of the billing systems
• harassment or threatening of other users or advisors
• suspicion of criminal offences
• creation of multiple accounts to claim bonuses or other benefits more than once

12.4 Consequences of termination

On termination of the contract the right to use the app expires. Unused credits are forfeited without compensation. After account deletion, user data is first marked internally as deleted and then permanently removed from all systems after a retention period of 30 days.

13. Data export and account deletion

13.1 Right to data portability (Art. 20 GDPR)

The user has the right to receive their personal data in a structured, commonly used and machine readable format. A complete data export in JSON format can be requested and downloaded through the app settings. The export contains:

• profile information (name, gender, birth details, place of birth)
• all chat sessions with the associated character
• all chat messages
• transaction history (purchases, deductions, refunds)
• billing sessions (character, per minute price, duration, cost)
• ratings submitted

Personal data stored in encrypted form is decrypted for the export and provided in plain text.

13.2 Right to erasure (Art. 17 GDPR)

Account deletion can be carried out directly in the app settings. The following data is removed completely and irrevocably:

• the user profile and all personal data
• all chat messages and chat sessions
• all billing and transaction data
• all ratings and feedback entries
• push notification tokens
• notification requests
• character specific memory content
• authentication data

Account deletion cannot be undone. Deletion can also be requested by email to digitalappgroupde@gmail.com.

14. Changes to these terms

We reserve the right to amend these terms where this is necessary due to changes in the legal framework, supreme court rulings, market changes or the further development of our services. Changes are communicated to the user at least 30 days before they take effect, by email or in app notification. If the user does not object to the new terms within 30 days of receiving the notice, the amended terms are deemed accepted. The user is informed separately about the right to object and the consequences of remaining silent in the notice of change. If the user objects, the contractual relationship ends when the objection period expires.

15. Dispute resolution

Our email address is digitalappgroupde@gmail.com. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (section 36 VSBG).

16. Final provisions

16.1 Applicable law

These terms and all legal relationships between the operator and the user are governed exclusively by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the user has their habitual residence remain unaffected.

16.2 Place of jurisdiction

If the user is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office in Oldenburg. For consumers, the statutory places of jurisdiction apply.

16.3 Severability

Should individual provisions of these terms be or become invalid, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that comes closest to the economic purpose of the invalid provision.

16.4 Assignment

The user is not entitled to transfer their rights and obligations under this contract to third parties without the prior written consent of the operator.

16.5 Written form

Side agreements, amendments and additions to these terms require text form (section 126b of the German Civil Code). This also applies to any waiver of this clause.

16.6 Contract language

The contract language is German. This English text is a translation for information purposes, and the German version prevails in case of doubt.